About VFS Global

As the world’s leading outsourcing and technology service specialist, VFS Global embraces technological innovation, including Generative AI, to support governments and diplomatic missions worldwide. The company manages non-judgmental and administrative tasks related to applications for visa, passport, and consular services for its governments, increasing productivity and enabling them to focus entirely on the critical task of assessment.

With a responsible approach to technology development, adoption and integration, the company prioritizes ethical practices and sustainability while serving as a trusted partner to 69 governments.

Operating 3498 Application Centres in 152 countries, VFS Global has efficiently processed more than 303 million applications since 2001 and over 145.35 million biometric enrolments since 2007.

Headquartered in Zurich and Dubai and backed by majority shareholder Blackstone, along with the Swiss-based Kuoni and Hugentobler Foundation and EQT, VFS Global is committed to creating value for all stakeholders and leading in responsible, innovative solutions making government services more effective and efficient.

Leveraging robust experience in the visa application processing domain and an extensive global network, the company provides governments with holistic administrative solutions for processing Passport applications and provision of efficient consular services as a market leader in the outsourced visa and consular services space for governments. This enables VFS Global’s governments to better achieve their key objectives of streamlining operations, accelerating decision making and improving customer satisfaction.

As a trusted partner to governments, VFS Global’s role is limited to front-end administrative tasks only, which include collecting visa application forms, required documentation as per the respective government’s checklist, and enrol biometrics, where applicable.

VFS Global does not control appointment availability nor has any role in determining the documentation required in the visa process. The availability of visa appointments, mandatory documentation, and visa application decisions are entirely at the discretion of the respective governments. Processing times are also under their control. VFS Global has no role whatsoever.